And this is why most Telco's are trying to get rid of the copper in the ground, as it is so expensive to maintain, with the drive they have to have zero trained staff. Going to be hard to outsource the cable crews, the equipment and such when it all has to be pretty much local to the customer base, you have a required service level for POTS ( and not a "best effort" either) that is legislated and has some rather severe penalties built into it.